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AvePoint Integration

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AvePoint Integration Guide for IssAssist

What the AvePoint integration provides in IssAssist

The AvePoint integration in IssAssist provides a comprehensive backup management and monitoring experience for Microsoft 365 services, including:

  • Monitoring of Microsoft 365 backup job status, allowing you to track the progress of your backups.
  • Alerts for failed or missed M365 backup jobs, ensuring that you're notified promptly if something goes wrong with your backups.
  • Restore request tracking for M365 data, enabling you to easily recover important data from your backups.

Prerequisites: AvePoint account with API access, API credentials

Before setting up the integration, make sure you have:

  • An AvePoint account with API access enabled.
  • Your API credentials or OAuth tokens. Note that these will be used for authentication purposes.

Configuring the integration

To configure the integration, follow these steps:

  1. API endpoint: Set the AVEPOINT_API_URL environment variable to your AvePoint API endpoint URL. This value should be in the format https://your-avenpoint-account.avenpoint.com/api/v2/. ```bash export AVEPOINT_API_URL="https://your-avenpoint-account.avenpoint.com/api/v2/" 
    2.  **Authentication credentials/OAuth tokens**: Set your authentication credentials or OAuth tokens as environment variables. These will be used to authenticate with the AvePoint API.
    ```bash
export AVENPOINT_API_USERNAME="your-api-username"
export AVENPOINT_API_PASSWORD="your-api-password"
  2. Which M365 services to monitor: Determine which Microsoft 365 services you want to monitor with the integration (e.g., Exchange Online, SharePoint Online, OneDrive, Teams). You can add these services as separate configurations.

Enabling the integration in IssAssist

To enable the AvePoint integration in IssAssist, follow these steps:

  1. Go to your admin settings.
  2. Search for "AvePoint Integration" and click on the corresponding result.
  3. Select the desired configuration (e.g., which M365 services to monitor) and click "Save".

What appears in the dashboard once connected

Once you've enabled the integration, you'll see a dashboard that displays:

  • A list of monitored Microsoft 365 backup jobs, including their current status and any alerts raised.
  • A restore request tracking section, where you can view and manage your M365 data recoveries.

Creating a restore request from AvePoint backup data

To create a restore request from AvePoint backup data, follow these steps:

  1. Navigate to the "Restore Requests" section in the dashboard.
  2. Click on "New Restore Request."
  3. Select the desired backup job and choose the specific data you want to recover (e.g., a specific folder or file).
  4. Enter any relevant information about your restore request (e.g., reason for recovery, estimated time required).

Verifying the connection and troubleshooting

To verify the connection and troubleshoot issues:

  1. Check that all environment variables are set correctly.
  2. Verify that the AvePoint API endpoint URL is correct and accessible.
  3. Check for any authentication-related errors or issues.

By following these steps, you should be able to successfully integrate your AvePoint account with IssAssist and start monitoring and managing your Microsoft 365 backup jobs effectively.

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