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What IssAssist Does

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Overview

Welcome to the IssAssist user guide! This documentation is designed for backup administrators who manage IBM Storage Protect (TSM) environments and other backup sources.

What Problems Does IssAssist Solve?

IssAssist was built to simplify your life as a backup administrator. By automating routine tasks and providing real-time insights into your backup environment, we aim to reduce the stress and complexity associated with manual backup management.

With IssAssist, you can:

  • Monitor your backup nodes for capacity issues and health scores
  • Receive alerts when backups are missed or storage thresholds are breached
  • Track restore requests and manage restore groups
  • Integrate with other backup solutions like AvePoint (Microsoft 365 backup) and Kasten K10 (Kubernetes backup)

Main Dashboard Sections

The IssAssist dashboard provides a comprehensive overview of your backup environment, divided into the following sections:

Monitoring

The monitoring section displays real-time data on your backup nodes, including capacity, health scores, and any anomalies.

  • Capacity: Displays current storage usage and projected capacity for each node.
  • Health Scores: Provides an overall assessment of each node's health based on its configuration, performance, and other factors.
  • Anomalies: Highlights any unusual activity or issues detected by the platform.

Alerts

The alerts section notifies you when important events occur in your backup environment, such as missed backups or storage threshold breaches.

  • Missed Backups: Alerts you to backups that were scheduled but not completed.
  • Storage Threshold Breaches: Notifies you when storage capacity approaches a set threshold.
  • Node Anomalies: Indicates any unusual activity detected by the platform.

Capacity

The capacity section provides detailed information on your backup nodes' capacity, including projected usage and available space.

  • Projected Usage: Displays estimated storage usage based on historical data and growth rates.
  • Available Space: Highlights the amount of free space available for backups.

Restores

The restores section allows you to track and manage restore requests for individual files or entire backup groups.

  • Restore Groups: Provides a list of all restore requests, including their status and completion date.
  • File Restores: Enables you to retrieve specific files from the most recent backup.

Supported Backup Sources

IssAssist currently supports the following backup sources:

IBM Storage Protect (TSM)

  • Integration with TSM enables seamless monitoring and management of your TSM environment.
  • IssAssist can track capacity usage, health scores, and detect anomalies.

AvePoint (Microsoft 365 Backup)

  • Integration with AvePoint allows you to monitor and manage Microsoft 365 backups from a single platform.
  • IssAssist tracks backup progress, detects issues, and provides alerts for missed schedules or storage breaches.

Kasten K10 (Kubernetes Backup)

  • Integration with Kasten enables monitoring and management of Kubernetes backups within the IssAssist environment.
  • The platform can track capacity usage, health scores, and detect anomalies in your Kubernetes backup setup.

Connecting to Your Backup Infrastructure

To get started with IssAssist, follow these steps:

  1. Register for an account on our website.
  2. Download the IssAssist installer and follow the on-screen instructions to set up your platform.
  3. Configure your backup sources (TSM, AvePoint, Kasten) by providing API credentials or connection details.

What's Automated vs What Requires Human Action?

IssAssist automates routine tasks, such as:

  • Monitoring and alerting for backups
  • Tracking capacity usage and health scores
  • Managing restore requests

However, some tasks require human action, including:

  • Configuring new backup sources or API credentials
  • Troubleshooting issues with your backup environment
  • Reviewing and responding to alerts and notifications